Most consultants will tell you what to do. I've actually done it.

I started my career on the front desk at Marriott Hotels. That’s when my passion for serving customers was ignited. I spent the next 10 years working in various roles within hospitality management. Hospitality is at the core of how I operate, and executing on customer-focused outcomes is a direct result of this experience.

I transitioned my love for customer experience to the tech sector, where I’ve built operations from the ground up at companies like OpenTable, Snapdocs, Hover, and Turno. I know what operating systems work, I have experience with AI workflows, and I have engaged with a variety of partners. That's 20 years of getting into the details of how businesses treat their customers, and what happens to the bottom line when they get it right.

The CX Edge exists because small businesses deserve access to that same thinking. You don't need a 100-person team or a venture-backed budget to build a customer experience that keeps people coming back. You just need a partner who's been there, knows exactly what to look for, and can build systems that manage themselves.

That's what I bring to every engagement.